The online casino brand "21" has been gaining popularity among players due to its extensive game selection, user-friendly interface, and lucrative bonuses. In this review, we will delve into the various aspects of the platform, including registration process, account features, payment methods, game categories, software providers, mobile version, security measures, customer support, and overall performance.
Brand Overview
21 is an online casino that was established in 2015 by a group of seasoned gamers with extensive knowledge of the gaming industry. The brand aims to provide players with a unique and exciting 21 casino experience through its vast collection of games, innovative bonuses, and excellent customer service. With a sleek and modern website design, 21 has managed to create an impressive online presence that attracts new players from all over the world.
Registration Process
To get started at 21, users need to register by clicking on the "Sign Up" button located in the top right corner of the homepage. The registration process is straightforward and requires users to provide basic personal information such as name, email address, date of birth, and password. Players also have the option to create an account using their social media profiles or Google credentials.
Once registered, players can access various features such as playing games for real money, claiming bonuses, managing account settings, and contacting customer support. The platform is available in several languages including English, Spanish, French, German, Italian, Portuguese, and Swedish.
Account Features
Players have the option to upgrade their accounts to premium status by making a minimum deposit of $20 or converting 10 loyalty points into free money. Premium members enjoy perks such as increased withdrawal limits, priority customer support, personalized promotions, and access to exclusive games.
Another notable feature is the "Favorites" section where players can save their favorite games for easy access later on. Players also have the ability to track their gameplay statistics, including wins, losses, bets, and time spent playing.
Bonuses
21 offers an attractive welcome package consisting of four matching deposits up to $1,000 each with a 100% bonus match. To qualify for this promotion, new players need to make a minimum deposit of $10 within the first seven days of registering their accounts. Players can also participate in tournaments and events that offer exclusive prizes such as cash, free spins, or even holidays.
Apart from welcome bonuses, 21 offers various promotions every week, including daily bonuses on different game categories, bonus wheel rewards for completing specific games, and cashback incentives for loyal players.
Payments and Withdrawals
Players can fund their accounts using a variety of payment methods such as Visa, MasterCard, Maestro, American Express, Neteller, Skrill, PayPal, Paysafecard, Bank Transfer, EcoPayz, Ukash, ClickandBuy, and WebMoney. The minimum deposit is $10 with no maximum amount set.
Withdrawals are processed within 24 hours of request for players using e-wallets like PayPal or Skrill, while credit/debit card users may have to wait up to three business days due to regulatory requirements. To prevent money laundering and other illicit activities, 21 adheres to the Know Your Customer (KYC) policy requiring proof of identity from all new depositors.
Game Categories
21 has an impressive collection of games from top-tier software providers like Microgaming, NetEnt, Playtech, Evolution Gaming, and NextGen. Players can find various game categories such as slots, table games, video poker, live dealer games, roulette variations, blackjack, baccarat, and lottery-style games.
Some popular titles include Immortal Romance, Starburst, Gonzo’s Quest, Mega Moolah, Thunderstruck II, European Roulette, American Roulette, Blackjack Classic, Baccarat Live, French Roulette, and Caribbean Stud Poker. With over 500 games to choose from, players are spoiled for choice when it comes to selecting their favorite entertainment.
Software Providers
21 collaborates with an impressive range of software developers that offer innovative gaming experiences, such as:
- Microgaming: Known for producing high-quality slots like Mega Moolah and Immortal Romance.
- NetEnt: Offers modern slot games including Gonzo’s Quest and Starburst.
- Playtech: Provides live dealer games and top-rated video poker titles.
- Evolution Gaming: Renowned for delivering authentic live gaming experiences, such as roulette, blackjack, and baccarat.
Mobile Version
To cater to the increasing number of mobile players, 21 has optimized its platform to work seamlessly on Android and iOS devices. Players can access their favorite games through a web browser or download the dedicated app from Google Play Store (Android) or Apple App Store (iOS).
The mobile version retains all essential features such as user login, game selection, bet options, statistics tracking, and social media sharing capabilities.
Security Measures
21 prioritizes player security by implementing robust encryption technology to protect sensitive data. Players’ financial transactions are secured using 128-bit SSL-encryption protocol while sensitive information is encrypted with AES (Advanced Encryption Standard) algorithm.
The platform also uses an eCOGRA seal of approval, indicating that it adheres to international gaming standards and undergoes regular audits for fairness and security compliance.
Customer Support
21 offers extensive customer support through various channels such as:
- Live Chat: Available 24/7 in multiple languages.
- Email: Players can submit queries or complaints via email (support@21.com).
- Phone: Contact the support team by calling +1-800-21-GAMES (1-800-214263).
- FAQ Section: Contains a comprehensive library of frequently asked questions and their answers.
Customer support is available in multiple languages, making it accessible to players worldwide. Response times are generally quick with an average response time of under 5 minutes during peak hours.
User Experience
21’s user experience is exceptional, thanks to its intuitive design and feature-rich interface. Players can easily navigate the website using the top navigation bar that includes shortcuts to popular games, promotions, help center, login area, and sign-up page.
The game selection is also organized in an easy-to-browse manner with clear categorization, including slots, live casino, table games, video poker, and lottery-style games. Players can filter their searches using criteria like software provider, game type, release date, or payout percentage to suit their preferences.
Performance
21 consistently delivers high-quality performance across all aspects of its platform, resulting in a seamless gaming experience for users. This is evident from the following:
- Website Speed: Page load times are incredibly quick, ensuring that players can jump into games without waiting.
- Server Response Time: All transactions and game requests receive an instant response time due to server-side optimization techniques.
- Bonus Distribution: Payments of bonuses and free spins have been consistently prompt throughout our review period.
Overall Analysis
In conclusion, the online casino brand "21" is a trustworthy gaming destination that has established itself as one of the premier sites for players. With its vast library of games from top-tier software providers, impressive bonuses, user-friendly interface, excellent customer support, and robust security measures, it provides an unparalleled entertainment experience.
While there’s room for improvement in terms of geographical expansion, 21 is a strong choice for any player seeking quality gaming options at all times.